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1. SHIPPING & DELIVERY

At DaRousso.com, we provide different shipping options both for national and international orders. The delivery charges are automatically calculated and different options are displayed at the checkout based on your given address, the volume and the weight of the order.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. A confirmation will be sent for all orders once the order has been confirmed.

Local Deliveries
There are different delivery options available for customers within Greece

Showroom Pick Up is free of charge. The customer can pick up the order from our Showroom. An appointment must be scheduled for the order pickup.

Standard Hellenic Post Office Pick Up is FREE for all local orders when certain criteria is met. These criteria are subject to change. It takes approximately 5 working days for delivery. Please note that this option delivers the package to your local Hellenic Post Office and as soon as it is available for pickup you will be notified. This option does not include delivery to customers’ address. The customer will be provided with a tracking order which can be used to follow the status of the shipment. The SMS will be sent by ELTA Post Office when the parcel is ready for pick up.

Standard Hellenic Post Shipping is available at an additional charge calculated automatically at checkout. The charge is calculated based on the weight and volume of the parcel. It takes approximately 5 working days to reach you from the time of shipping. The delivery is at the customers address which is entered during the order procedure.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders within the Track Order page of this site.

Courier Shipping by UPS is available at additional charge by UPS Courier services and takes approximately 1 – 3 working days to deliver. The charge is calculated based on the weight and volume of the parcel. The delivery is at the customers address which is entered during the order procedure.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders within the Track Order page of this site. The UPS offers the service of rescheduling the delivery for your convenience. For rescheduling the delivery please contact UPS.

International Deliveries
There are different delivery options available for customers for international deliveries. The delivery times vary depending on our logistics partners and their affiliates.

Free Shipping is currently not available for international orders.

Hellenic Post Office is available at an additional charge calculated automatically at checkout. The charge is calculated based on the weight and volume of the parcel. Delivery times vary depending on the location. For EU countries delivery time is approximately 5 – 10 working days. For the rest of the world delivery time is approximately 7 – 14 working days. The delivery is at the customers address which is entered during the order procedure.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders within the Track Order page of this site. Please note that tracking data may not be available at all times and for all deliveries outside Greece while in transit and it depends on the local Hellenic Post partners and their tracking systems.

Courier Shipping by UPS– is available at additional charge by UPS Courier services and delivery times vary depending on location and services available. The charge is calculated based on the weight and volume of the parcel. For EU countries delivery time is approximately 3 – 5 working days. For the rest of the world delivery time is approximately 5 – 7 working days. The delivery is at the customers address which is entered during the order procedure.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders within the Track Order page of this site. The UPS offers the service of rescheduling the delivery for your convenience. For rescheduling the delivery please contact UPS.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

For European Union countries there are no extra charges. For other countries extra charges may apply.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, direct bank transfer and PayPal. We do not accept payments by cheques.