You may check the status of your parcel via “Track Orders” page of the site to find out the progress of your parcel. Alternatively, please contact our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 9 A.M. to 5 P.M. or by mail to shop@darousso.com so we can assist You with Your parcel.
Do I need to open an account in order to shop?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account, it will allow you to order without having to enter your details every time you shop. You can sign up first, or you can first start shopping and create your account before you check out at the shopping cart page.
For placing an order, You need to have an email account.
How do I create an account?
Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal details.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
How do I pay for my orders?
We accept payments via all major credit and debit cards, payments via PayPal, direct bank transfer and payment by cash on delivery. Note: payment by cash on delivery is available only for national deliveries within Greece.
Are my personal details safe?
All Your personal data is kept private and confidential and only necessary information is shared with services and partners we use to complete your order, like delivery and charging service.
Can I change and/or cancel my order?
If you wish to change and/or cancel your order, please contact our Customer Service as soon as possible to cancel or make changes to an order. You can contact the Costumer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 9 A.M. to 5 P.M. or by mail to shop@darousso.com. Further information on cancelling an order can be found in our Return & Refunds Policy. Unfortunately, we are unable to cancel an order once it has been dispatched so please check your order before placing it.
I have a discount code; how can I use it?
Type in the voucher code at the field “Coupon Code” and click “Apply Coupon” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed entering it during check out. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card or other chosen type of payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
Which shipping method should I choose?
Depending on the location there are several shipping options available:
1. FREE SHIPPING within Greece for orders over 25€ via Hellenic Post, pickup at your local Hellenic Post office.
2. Hellenic Post for both National and International deliveries. The package will be delivered to customers address.
3. Courier for both National and International deliveries with partner courier companies.
SHIPPING & DELIVERY
When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
Greece delivery times are approximately 3 το 5 working from the time of dispatch of your order. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders at the Track Orders page of our site or directly through My account page.
What are the shipping charges?
Shipping is FREE for all deliveries within Greece over 25€ via Hellenic Post (the package is delivered to local Hellenic Post office for pickup by the costumer from the post office). For all national and international deliveries, charges are made based on weight and volume. Upon entering your delivery details, the system will calculate the delivery charges based on your given address.
Are there additional charges for returns?
For orders with FREE SHIPPING the costumer pays for the return.
For orders where the costumer pays for the initial shipping (when the order doesn’t have FREE SHIPPING), the return is made by the costumer with partner shipping service and later the costumer gets credit for the amount of the money paid for the return.
All the returns must be made with Hellenic Post or their partners. The credit amount will calculated be according to the pricelist of Hellenic Post. Returns which are bigger than the cost according to the pricelist of Hellenic Post, will be covered only for the amount according to the pricelist of Hellenic Post and the rest will not be credited. For more information see the section Returns and Exchanges of this site.
If You need help please contact Costumer Service by phone at 210 4180888 (charges apply), Monday to Friday 9 Α.Μ. till 5 P.M. or by mail at shop@darousso.com, so we can assist You with Your return.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
I’ve received an incorrect or defective item, what should I do?
We try to fulfil all the orders with care and attention. However, if You receive a wrong item or item that is defected, please contact as soon as possible our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 9 A.M. to 5 P.M. or by mail to shop@darousso.com so we can replace your order. The request for return must be made within the period of 15 days from the date stated on the receipt and the items have to be returned by maximum 30 days from the date stated on the receipt. After this period we can not replace the item.
I’ve purchased the wrong size or color, what should I do?
Please contact as soon as possible our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 9 A.M. to 5 P.M. or by mail to shop@darousso.com so we can assist You with the order. However, we cannot guarantee availability. For further information on exchanges go to the Return & Exchanges section of this site.
I have not received my parcel, what should I do?
If you have not received your parcel after 10 working days please contact our Customer Service by phone at +30 210 4180888 (charges apply), Monday to Friday from 9 A.M. to 5 P.M. or by mail to shop@darousso.com so we can assist You with Your order.
I have yet to receive my parcel within the expected time frame. Whom can I contact?
